Brett Elliff
I build and maintain the systems that keep e-commerce sites running smoothly. Whether it's Redis clusters, monitoring with Dynatrace and Splunk, or managing VMware infrastructure—I help businesses stay online and perform better. Also available for independent consulting on backend systems and web hosting.
EXPERIENCE
Systems/Network Administrator II
Jul 2026 – PresentSame team and role I joined as a contractor in January 2026, now as a full-time Jack Henry employee.
Datacenter Technician
Jan 2026 – Jul 2026Contract placement on-site for Jack Henry, completing cabling and hardware projects as part of the datacenter team.
- Fiber optic and Ethernet cabling, cable management and rack installs
- Server hardware installation and support
- Cisco and Brocade switching and routing hardware
System Administrator
Mar 2025 – Jul 2025Server and systems administration across Windows and Linux environments.
- Windows Server, Active Directory and Microsoft Entra ID
- Microsoft Exchange administration
- Red Hat Enterprise Linux, Splunk and Ansible automation
Systems Engineer II
Jul 2017 – Feb 2024- Helped re-create the company’s Ecommerce Operations team, joining at the request of the then CIO because of my experience building an IT Operations team
- Designed and implemented Redis Open Source across all development environments and Redis Enterprise clusters across all production environments
- Led the move of every environment from Dynatrace AppMon (on-prem) and New Relic to Dynatrace SaaS
- Designed and implemented new Splunk Enterprise clusters
- Routine maintenance and patching of Red Hat Linux, plus regularly scheduled on-call shifts
- Ray Johns Award for Attitude, a peer-nominated departmental award named after one of the company’s original programmers
Ecommerce Operations Business Analyst
Jun 2017 – Jul 2018After most of the team moved on to other opportunities, my VP and manager asked me to change roles and help build the Ecommerce Operations team back up, drawing on my experience standing up the IT Operations team.
Associate System Administrator
Jan 2017 – Jun 2017- Built virtual machines and templates in VMware vSphere
- Routine operating system maintenance and patching; firmware maintenance on Dell and Cisco chassis
- Regular on-call rotation, gaining experience across the IT department’s environments
Datacenter Operations Associate Analyst
Sep 2016 – Jan 2017- Worked with Datacenter Operations management to document new processes
- Determined root causes of infrastructure outages and helped run root cause analysis meetings to prevent recurrences
Datacenter Operator
Nov 2015 – Sep 2016- Designed and implemented the systems and hardware for a 24/7/365 IT Operations monitoring center
- Built SolarWinds dashboards giving the team and other departments a near single-pane-of-glass view
- Facilitated infrastructure outage calls to limit downtime and lost revenue
- Assisted with maintenance on the company’s IBM i-Series (AS/400) systems
Service Desk I
Jul 2012 – Nov 2015- Resolved employee technical issues by phone and email, aiming for first-call resolution
- Imaged and built new hardware for deployments with tools such as KACE
- Deployed and configured equipment at company sites, including the build-outs of the Memphis Pyramid and Rocklin, California locations and final IT QA in Rocklin
Independent Consultant
OngoingI help clients with backend IT systems and web hosting—everything from infrastructure design to performance tuning. If you need systems that work reliably without constant babysitting, let's talk.
TECHNICAL EXPERTISE
Systems & Infrastructure
- Red Hat Enterprise Linux (RHEL)
- Windows Server
- VMware vCenter
- Active Directory / Microsoft Entra ID
- Microsoft Exchange
- Domain Name System (DNS)
- Linux, macOS & Windows
Monitoring & Observability
- Dynatrace
- Splunk
- New Relic
- SolarWinds
- Site Reliability Engineering
- Proactive Monitoring
Web & Application
- Redis (Open Source & Enterprise)
- Apache Solr
- Apache Web Server
- Java Application Support
- SQL Databases
- E-commerce Infrastructure
Automation & Scripting
- Ansible
- Shell Scripting
- Version Control
- PHP
- HTML
- Generative AI Tools
Operations
- Datacenter Operations
- 24/7 On-Call Support
- Incident Response
- Root Cause Analysis
- Technical Documentation
- Project Documentation
- Troubleshooting & Problem Solving
- Technical Support
- Project Management
- Data Analysis
Cloud & Networking
- Cloud Computing
- Network Infrastructure
- Servers & Computer Hardware
- Server Administration
- Systems Management
- Cisco & Brocade Switching and Routing
- Ethernet & Network Switches
- Fiber Optic Cabling
- Data Center Rack & Cable Management
People & Communication
- Written Communication
- Training & Team Building
- Customer Service
- Microsoft Office
- Social Media
ABOUT
I'm based in Springfield, Missouri, where I've spent the better part of my career keeping enterprise infrastructure running smoothly. My specialty is e-commerce operations—I've rebuilt ops teams from the ground up and rolled out infrastructure improvements that actually move the needle on performance and reliability.
These days I focus on site reliability engineering and proactive monitoring. My approach is simple: build systems that scale, monitor what matters, and fix problems before customers notice them. ITIL Foundation certified, but I'm more interested in what works than what's in the textbook. At Bass Pro Shops I received the Ray Johns Award for Attitude, based on nominations from my co-workers.
Education
- Co-founded the iBears Apple Users Group
- Member of the university’s chapter of the Association of Information Technology Professionals
- Assistive Technology Department: designed and deployed equipment to meet students’ accessibility needs
Certifications
- What Is Generative AI? LinkedIn Learning (Mar 2026)
- ITIL Foundation New Horizons (Sep 2014)
- Introduction to the Linux Academy Linux Academy (Sep 2018)
- Quantum Metric University | Continuous Product Design (CPD) Foundations Quantum Metric (Nov 2021)
Outside of work, I'm into photography, gaming (video and board games), movies, TV, and music. I run gatewayy.net as a technical playground where I experiment with new tech and mess around with different approaches.
CONTACT
Based in Springfield, MO (Currently: --°F)
Looking for help with a project or want to chat about an opportunity? Reach out via email or LinkedIn, or check out my technical playground to see what I'm working on.